Shipping policy

Shipping and Handling

We package and ship your order as soon as possible. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. Orders are subject to verification and approval before shipping and may take several days to process. We only ship during business days and do not ship on Saturdays, Sundays or holidays. While we will do all we can to make sure your order is delivered on time, OHANA TRIATHLON, Inc. cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.  We make to order so your items must be produced prior to shipment.  

 

You will be charged when your order.  Once your order has shipped, you will receive a Shipping Confirmation email which will contain tracking information.  If you do not register as a customer using your email you will not receive this information. 

 

DO YOU SHIP INTERNATIONALLY?

We currently ship worldwide.

CAN I PICK UP AN ORDER OR DROP OFF A RETURN FROM YOUR BRUSSELS LOCATION?

Yes sure! We would love to have a chat with you. Please get in touch with us to plan this.  

WHAT COURIER PROVIDERS DO YOU USE?

It really depends on the destination. We are working with many different service providers.

CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?

No, we do not ship to PO boxes at the moment.

CAN MULTIPLE ORDERS BE COMBINED?

Due to the high volume of orders we cannot combine orders. Please be sure to place all desired items in the cart before checking out. 

HAS MY ORDER BEEN SHIPPED?

If you are purchasing a product from a made to order collection, please refer to shipment specifications on the particular product’s details. 

If you are purchasing a product that is currently in stock, please expect it to be shipped within a week for Europe and within 10 days worldwide,  unless it is purchased along with a product from a made to order collection. In that case, when the made to order products are ready, the products will be shipped all together.

UNTIL WHEN I CAN CANCEL MY ORDER ?

As long as the products didn’t leave our facility the order can be cancelled or modified. After that, you will need to accept the package, then contact us to initiate a return.

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

Shipments usually take 1-5 business days to arrive. Please note, time may vary due to weather, customs, or any unforeseen variables.

If you did not find the answer to your question, please contact customer service directly at: support@ohana.boutique

I JUST PLACED AN ORDER, CAN I CANCEL IT?

Unfortunately, we are unable to cancel orders once your order has been submitted.

WILL I BE CHARGED DUTIES AND TAXES?

OHANA is not responsible for any import fees, customs, duties, or other taxes imposed by your respective country.

WILL I HAVE TO PAY FOR RETURN SHIPPING?

We are unable to provide return labels to customers located outside of the European Union. If you are located outside of the European Union, you are responsible for return shipping fees.

WHEN WILL I RECEIVE MY STORE CREDIT?

Once returned items are received, we can either issue store credit for you within 2-3 business days or refund your payment within about 10 days.

CAN YOU HOLD PRODUCT FOR ME?

Due to limited quantities we are not able to hold products.

WHAT IF MY PACKAGE WAS REFUSED OR UNDELIVERABLE ?

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the original and return shipping costs, as well as any duties, taxes, and/or customs charges that may be incurred on the package on the original and return shipments. The amount of these charges will be subtracted from your merchandise refund.In some cases, your package may be abandoned and no refund will be issued for the refused package.  

WANT TO RESHIP A REFUSED OR UNDELIVERABLE PACKAGE ?

The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs.