Refund policy

Returns

We hope you will love our products but if for any reason you are not satisfied with your purchase, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unworn, unwashed and with tags.

To complete your return, we require a receipt or proof of purchase.

There will be no refunds on items that are not in original condition, or have damaged or missing parts for reasons not due to our error.
Items cannot be returned more than 30 days after delivery.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
To initiate a return, please email olivier@ohana.boutique with your order number, item(s) to be returned, and reason for return. 

Please mail your returns to:

 

OHANA Triathlon

28 Gravenhoflaan
1653 Dworp
Belgium.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at olivier@ohana.boutique 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

If something doesn't fit right or isn't comfortable don’t worry we will exchange it for the right size. Please email us at olivier@ohana.boutique with your order information and reason for return. Once the item has been received, a member of our team will notify you to let you know the item has been received.
don’t worry we will exchange it for the right size.


Please send your item to:

OHANA Triathlon

28 Gravenhoflaan
1653 Dworp
Belgium


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

OHANA Triathlon

28 Gravenhoflaan
1653 Dworp
Belgium


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.